Delivery, Returns & Exchanges

At Monarzo, we want you to love what you wear. If something isn't right, here's how we handle returns, exchanges, and refunds.

1. Exchanges (Within Pakistan)

• Eligibility: Exchanges are allowed once per order and must be requested within 7 days of delivery.

• Condition: Items must be unworn, unwashed, unaltered, and returned with their original tags attached.

• Process: Customers are responsible for sending the item back to the return address provided by Monarzo.

• Non-Exchangeable Items: Sale and discounted items are not eligible for exchange.

2. Returns & Refunds (Within Pakistan)

Defective or Incorrect Items

• Must be reported within 7 days of delivery.

• Clear photos or videos should be shared via WhatsApp at +92 316 6612917.

• Returned items must be unused, in their original condition, and include all original tags.

Wrong or Missing Items

• Must be reported within 24 hours of delivery.

• Please provide your order number along with supporting photos or videos via WhatsApp at +92 316 6612917.

Refund Method

• Cash refunds are not available.

• Eligible customers will receive store credit (voucher code), redeemable on www.monarzo.com.

• Cash on Delivery (COD) orders are not eligible for monetary refunds, even in cases involving defective items. Store credit will be issued instead.

Shipping Fees

• Shipping charges are non-refundable and remain the customer's responsibility.

3. International Orders

Exchanges

• Exchanges are not available for international orders.

Defective or Incorrect Items

• Customers should report the issue within 7 days of delivery by sharing clear photos or videos via WhatsApp at +92 316 6612917.

• In most cases, the defective product does not need to be returned.

• Our team will review the claim and determine the appropriate resolution.

Refund Method

• Approved claims will receive either store credit or a refund, at Monarzo's sole discretion.

Duties & Shipping Fees

• International shipping charges, customs duties, taxes, and import fees are non-refundable and remain the customer's responsibility.