Delivery Information

Delivery, Returns & Exchanges

At Monarzo, we want you to love your purchase. If something isn't quite right, here's how we handle exchanges, returns, and refunds.

Eligibility: Exchange requests must be made within 7 days of receiving your order. Only one exchange is permitted per order.
Item Condition: Items must be unworn, unwashed, unaltered, and returned with their original tags attached.
Exchange Process: Customers are responsible for sending the item back to the return address provided by Monarzo.
Non-Exchangeable Items: Products purchased on sale or at a discounted price are not eligible for exchange.

Any defective or incorrect item must be reported within 7 days of delivery.
Please share clear photos or videos of the issue via WhatsApp at 0316 6612917.
Returned items must be unused, in their original condition, and include all original tags.

Any wrong or missing item must be reported within 24 hours of delivery.
Please provide your order number along with clear supporting evidence via WhatsApp at 0316 6612917.

Cash refunds are not available.
Approved returns will be issued as store credit (voucher code), redeemable exclusively on www.monarzo.com.
Cash on Delivery (COD) orders are not eligible for monetary refunds, even in cases involving defective products. Eligible claims will receive store credit.

Shipping charges are non-refundable and remain the customer's responsibility.

Customers should report any defective or incorrect items within 7 days of delivery by sharing clear photos or videos via WhatsApp at 0316 6612917.
In most cases, the defective product does not need to be returned.
Our team will review the claim and determine the appropriate resolution.

For approved international claims, Monarzo may issue either:

at Monarzo's sole discretion.

International shipping charges, customs duties, taxes, and import fees are non-refundable and remain the customer's responsibility.